Support and help

How to get help, and what we need to give it quickly.

Help articles and the assistant

The Portal has a searchable help centre with how-to articles written for providers and for merchants, plus an assistant that answers from them. Start there for anything about creating merchants, credentials, keys, billing and the API.

Opening a support request

Open a support request from the Portal. Tell us which merchant (its external reference), what you called or clicked, what you expected and what came back. For an API problem include the endpoint, the HTTP status and the response body. Never send an API key, a secret or a full card number. You are emailed when we reply.

Service notices

PayMidWare emails providers and merchants about outages, API changes, maintenance and changes to terms or billing. Those notices cannot be switched off. Product news and tips are optional and every email has an unsubscribe and preferences link.

Sales and enterprise questions

For pricing, the Enterprise program or a migration, contact the sales team.